Important Notice from Maersk: Update to New Email Address (VNREMITTANCE@maersk.com) and Guidelines for the Procedure of Sending Detailed Payment Information, Effective from July 1st, 2025

1. Purpose of Communication:
🍍 To inform customers about new procedures for submitting payment details.
🍍 To ensure accurate and timely processing of payments.
🍍 Part of Maersk’s commitment to continuous improvement and a seamless payment experience.

2. Effective Date of New Procedures: July 1st, 2025.

3. Key Change: New Email Contact for Remittance:
For checking payment status or providing payment details for pending invoices, email: VNREMITTANCE@maersk.com

4. Essential Steps for Submitting Payment:
A. Information Required on Bank Slip / Payment Proof:
🍍 Payer Name
🍍 Invoice Number
🍍 Bill of Lading (BL) Number (Note: No spaces in the BL number).
Reason: Accurate details help Maersk swiftly match payments to transactions.
B. If Unable to Update Invoice/BL on Bank Slip:
Send remittance details via email to: VNREMITTANCE@maersk.com, must include:
🍍 The Bank Slip (attached as a PDF file).
🍍 A breakdown of payment details in the recommended format.

5. Important Deadline for Submission:
🍍 Send remittance details within 10 days of payment.
🍍 Consequence of Late Submission: If details are not received within this timeframe, funds will be automatically applied to any open invoices on the customer’s account.

6. Additional Resources & Self-Service Options:
🍍 Maersk Website (Link):
🍁 Detailed payment guidelines.
🍁 Payment options.
🍁 Bank details.
🍁 Rate of Exchange information.
🍍 MyFinance Portal (Accessible via Maersk Global Accounts on Maersk Website):
🍁 Download invoices for settlement.
🍁 Raise disputes for specific invoices.
🍁 Monitor the status of invoices.

7. Language Availability:
The advisory is also available in Vietnamese (link).

8. Support:
Customers can reach out to the Maersk team for any questions or assistance.